Coffee Tree Reward Scheme
- The Coffee Tree Reward Scheme is operated by The Coffee Tree, Registered Company Number [company number], at registered address [address].
- To get the latest terms and conditions or for general enquiries please contact us through the contact details on our website.
- The Coffee Tree reserves the right to cancel, withdraw, or alter the Scheme at any time.
- The Coffee Tree Online Reward Scheme is only valid on The Coffee Tree’s website.
- You may only collect points from one account on the website through the Reward Scheme.
- The Coffee Tree may take any action it considers appropriate if it appears to them that individuals are abusing the system attributed to the Scheme or any associated benefits.
- The Coffee Tree points, or ‘Beans’ can be collected by making online purchases at The Coffee Tree. 1 Bean will be gained for every £1 spent and will have a value of £0.05 to spend online at The Coffee Tree website.
- Beans cannot be exchanged for cash and may only form part of a discount on products within The Coffee Tree’s online store.
- The Coffee Tree reserves the right to withdraw Beans without notice.
Returns & Faulty Goods
(WALK-IN AND CALL IN CUSTOMER/THIRD-PARTY DELIVERY ORDER ONLY)
To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at the restaurant. For immediate response, please call the restaurant or your third party delivery company. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.
Food Order Errors*
If you receive food that is different from your receipt, we sincerely apologize. Please call us or your third-party delivery company as soon as you notice that there was an error in your order or contact your third party delivery company. You may come to pick up the correct food item.
- For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
- For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.
Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s)* to our shop manager.
Incomplete Food Order *
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us or your third-party delivery service as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or debit card. No cash refunds.
Please note: we do provide courtesy items such as disposable silverware, etc. when requested for free. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds or store credit.
Unsatisfied with your food*
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.
Order Cancellation
Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.
Delivery Partner Order Cancellation
It’s possible your delivery partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.
Complimentary Food
Sorry, we cannot provide a refund or cash value on any complimentary food.
As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.
Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.
* If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, we will only prepare a second food order in all situation and we will not prepare a third order replacement.
